Help Center

Program Materials

If you must enroll in an MCO, we will mail you information about what you need to do. We will send you information for the county where you live.

First we will send you a Welcome Letter. With the first letter, you will also get these program materials:

  • Enrollment Form
  • It’s time to choose your health plan (brochure) 
  • Value-Added (Extra) Services for Managed Care Health Plans (chart)

If we don’t hear from you, we’ll send you a Reminder Letter.

If we still don’t hear from you, we will choose a plan for you.

Click Frequently Asked Questions to read about the topics in this section. Click Resources to access the Program Materials.  If you still have questions, call us at 1-800-449-8466. (TTY/TDD 1-304-344-0015)